GENERIC QUESTIONS

The General Questions section is the ideal starting point when you have a query ‘before anything else’. Here you will find clear answers on how Mr Key Shop works: account creation and management, delivery times and methods via e-mail, payments and order verification, as well as what to do if you do not immediately see the key or download link. It is also useful after your purchase, as it guides you on how to contact support and what information to provide to quickly resolve the most common queries. In just a few minutes, you can avoid mistakes, save time and shop with greater peace of mind.

How can I contact you?

If you can’t find the answer to your question in the FAQ or need additional information, you can contact us via email or the form on our contact page.

For commercial information on behalf of a company, please write to [email protected]

You can also try phone within working hours:

IT +39 0200707342

UK +44 2045790435