PURCHASE ISSUES

The Purchase Problems section is dedicated to resolving issues that may arise during or immediately after the payment process on Mr Key Shop. Here you will find useful information in case of failed payments, transaction errors, blocked orders or unconfirmed orders. The section also explains what to do if the payment is completed but the product is not immediately available or if the order remains in verification status. Consulting it allows you to quickly identify the cause of the problem and know what steps to take to complete the purchase correctly or contact support with the correct information.

I encountered an error in the payment; what can I do?

Please logout from Mr Key Shop website, clear your browsing history, and close the browser.

Then relaunch, login, and try to purchase again.

If you still encounter errors, please email us a screenshot or photo of the window in which the error is reported.

I paid but have not received the product; what should I do?

After your purchase, we sent you an email containing the link to download the product, the activation key, and instructions on how to proceed with the installation and activation of the software.

The subject of the email is ‘[MrKeyShop] Your key for order number...’.

If you have not received this email, please check your SPAM folder or log in to your account on Mrkeyshop.com. Your order details are available in the ‘My Keys’ section.

Where can I find my orders? Can I recover a key that I lost?

You can find all the details of your orders on our website, mrkeyshop.com: log in to your account on Mrkeyshop.com. In the ‘My Keys’ section, you will find the details of your orders.

I haven't received an invoice for my purchase; how can I get it?

The system automatically sends invoices after purchase. If you have not received them, please check your spam folder or contact us to request a copy.