ACTIVATION ISSUES

The Activation Problems section helps users who are having difficulty activating the key they purchased on Mr Key Shop. Here, the most common causes of activation errors are explained in a simple way, such as incorrect code entry, use on an incompatible version of the software, activation limits already reached, or temporary connection problems with the manufacturer's servers. The section provides step-by-step guidance on the checks to be carried out before contacting support, indicating how to check the version, region, licence status and error messages. This allows the user to quickly resolve the issue, avoid wasting time and successfully complete the product activation.

How can I activate the software?

After your purchase, we emailed you the product key to activate the software, along with a link to download the installation file and instructions for installing and activating the product.

Follow the instructions carefully to proceed.

If you cannot find the delivery email, you can find the same information in the ‘My keys’ section of your personal area on Mr Key Shop.

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If you encounter any difficulties, please contact us for free technical support.

When I try to activate the product, I receive an error message: what can I do?

We are sorry that you have encountered a problem. Do not worry: we are here to resolve the issue.

Please send us a screenshot or photo of the entire window reporting the error. We will provide you with instructions on how to resolve the issue and activate the product.

While using already activated software, I receive a message asking me to activate it; what should I do?

We are sorry that you have encountered a problem. Don't worry; we are here to resolve the inconvenience.

Send us an email indicating your order ID and attach a screenshot or photo showing the entire window reporting the problem. We will provide you with instructions for solving it.

Can I use the license again to activate the software on the new device if I replace my computer?

All licenses available in our store can be used to activate the product on a new device after replacing a previous one.

Before the new activation, it is necessary to format the replaced PC (for operating systems) or uninstall the product from the replaced PC (for Office packages and other software).

Follow the instructions in the delivery email for installation and activation on the new device. For specific instructions for your product, please contact us indicating which software you would like to transfer.

During activation, I encountered the error "This product can not be activated because the product key is not valid." what should I do?

Please email us indicating your order ID and attach a screenshot or photo showing the entire window in which the error is reported. We will then provide you with instructions for solving the problem.

I have installed the antivirus program and have the activation key, but I am asked to enter my credit card details to activate it. What should I do?

Some antiviruses, even if already activated, ask for credit card registration to enable automatic renewal.

In some cases, this step is not mandatory and can be skipped.

In cases where the step is mandatory, after entering your card details and completing the activation, you can access your account to deactivate automatic renewal and remove your card details.

My antivirus subscription is about to expire, but it is still active. Can I purchase the activation key immediately and use it only when it expires?

The licenses for antivirus subscription renewals do not expire. You can purchase the key immediately and wait for your antiviruses expiration date before renewing your subscription.