ACCOUNT QUESTIONS

The Account Questions section is designed to help you manage your Mr Key Shop profile easily and securely. Here you will find clear answers on how to create an account, log in correctly, recover or reset your password, and change your associated email address. The section also explains how to view your order history, recover purchased keys, and update your personal details. Consulting it allows you to quickly resolve the most common issues without contacting support, reducing waiting times and ensuring you have full control of your account at every stage of the purchase process.

Do I need to register to buy a key?

To proceed with purchases, it is strongly recommended that you register a personal account on the site. To register, you must provide an email address, essential for sending you the delivery email for your order.

Your account stores the details of the products purchased and allows you to receive free technical support from us if necessary.

How do I create an account?

To create an account, go to the login page and click on 'Register for free here,'

or just click here. Enter the required details and follow the instructions.

I forgot my password. Can I get a new one?

To obtain a new password for your account, go to the Mr Key Shop login page and click on ‘Forgotten your password?’. Then enter your email address (the one you used to create your account) and click on ‘Send reset link’.

You will receive an email with a link to reset your password.

Can I change the email address associated with my account?

If you need to change the email address associated with your account on Mr Key Shop, go to the login page, to access your account and select the “Profile” tab.

Under the Email input field, click “Change,” enter the new address, and click "Confirm Email."

I want to cancel my account; what should I do?

We can delete your account and personal data at your explicit request.

Please note that once your account is deleted:

1) you will no longer be able to retrieve the products purchased from your personal area

2) we will no longer be able to provide you with technical support

If you still wish to delete your account, please contact us.